Privacy Policy
Effective Date: 07/21/2024
Columbus Tree Company ("we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This document explains how we collect, use, and safeguard your information when you visit our website, request a quote, or use our tree care services.
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, phone number, email address, and mailing address.
Service Information: Details about your property or tree service needs.
Payment Information: Collected only when transactions are processed.
Website Usage: IP address, browser type, device info, and pages visited (via cookies or analytics tools).
2. How We Use Your Information
We use the information collected to:
Provide quotes, schedule services, and fulfill work requests
Communicate with you about your projects or our services
Improve our website, marketing, and customer experience
Comply with legal or regulatory obligations
3. Sharing Your Information
We do not sell your information. We may share your data with:
Trusted partners or contractors working on your project
Payment processors to securely handle transactions
Marketing platforms (like Google Ads or Meta) to serve relevant ads (only with non-personally identifiable info)
Legal authorities, if required to comply with law or protect our rights
4. Cookies and Tracking
Our website may use cookies or third-party tools (e.g., Google Analytics) to enhance your experience and gather insights on website traffic. You can control cookie settings through your browser.
5. Your Choices
You can:
Opt out of marketing communications at any time
Request a copy, correction, or deletion of your personal data by contacting us
6. Data Security
We implement industry-standard safeguards to protect your information. However, no digital storage or transmission is 100% secure, so we cannot guarantee absolute security.
7. Third-Party Links
Our website may link to external websites we do not control. We are not responsible for the content or privacy practices of those sites.
8. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with the effective date above.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Columbus Tree Company
Terms and Conditions
Effective Date: 07/21/2024
Welcome to Columbus Tree Company ("we," "us," or "our"). By using our website or requesting any of our services, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. Services
Columbus Tree Company provides residential and commercial tree care services, including but not limited to tree removal, trimming, pruning, stump grinding, and emergency storm cleanup. All services are subject to availability and weather conditions.
2. Estimates and Quotes
All quotes provided are estimates unless explicitly stated as a final price.
Estimates are valid for 30 days unless otherwise noted.
Final pricing may vary based on unforeseen site conditions or changes in the scope of work.
3. Scheduling and Cancellations
Scheduling is subject to availability. We reserve the right to reschedule due to weather, safety, or crew availability.
Please provide at least 24 hours’ notice if you need to cancel or reschedule a service.
Late cancellations may be subject to a fee.
4. Property Access and Responsibility
You are responsible for providing safe and reasonable access to the job site.
Columbus Tree Company is not responsible for damage to underground utilities or irrigation systems not disclosed or properly marked by the customer.
We are not liable for damage caused by falling debris unless due to gross negligence.
5. Payment Terms
Payment is due upon completion unless otherwise agreed in writing.
Accepted forms of payment include [insert accepted payment types].
Late payments may incur interest and collection fees.
6. Warranties and Disclaimers
We guarantee our workmanship but do not offer warranties for outcomes beyond our control, such as tree health or storm-related damage after service.
Our liability is limited to the amount paid for the services in question.
We are licensed and insured in accordance with Ohio state laws.
7. Use of Website
You agree not to use our website for any illegal or unauthorized purpose.
You may not copy, modify, or reproduce any content on the site without our written permission.
We reserve the right to modify or discontinue the website at any time.
8. Limitation of Liability
In no event shall Columbus Tree Company be liable for any indirect, incidental, or consequential damages resulting from your use of our services or website.
9. Governing Law
These Terms are governed by the laws of the State of Ohio. Any disputes shall be resolved in the courts of Franklin County, Ohio.
10. Contact
For questions or concerns about these Terms, please contact:
Columbus Tree Company
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Columbus Tree Alerts
Stay informed with Columbus Tree Company! By opting in, you’ll receive occasional updates about appointment reminders, scheduling changes, seasonal service availability, and exclusive service offers.
You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected] or +1 614-502-6348.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
For privacy-related inquiries, please refer to our privacy policy: https://columbustreeco.com/privacy-policy